Returns

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Physical Products:

• Return Period: You have [30] days from the date of receipt to return your purchase for a full refund or exchange, provided the product is in its original condition and packaging.

• Condition of Return: The item must be unused, in the original packaging, and with all tags and labels attached.

• Return Shipping: The customer is responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect item sent).

• Refunds: Refunds will be processed to the original method of payment within [14] business days of receiving the returned item. Shipping costs are non-refundable unless otherwise stated.

 

Digital Products:

• Non-Refundable: Due to the intangible nature of digital products, we do not generally offer refunds. Once a digital product is purchased, it is considered used and cannot be returned.

• Exceptions: If you encounter technical issues preventing you from accessing or using the digital product, please contact us. We will attempt to resolve the issue:

  • Resolution: If we cannot resolve the issue, we might offer a refund or replacement at our discretion on a case-by-case basis.

• Proof of Issue: You must provide evidence of the issue (e.g., screenshots or detailed descriptions) when requesting assistance or a refund.

 

Services (Training/Coaching):

• Cancellation Policy:

  • Full Refund: You can cancel your session and receive a full refund if the cancellation is made at least [48 hours] before the scheduled time.

  • Cancellation Fee: Cancellations made less than [48 hours] before the session will incur a [50%] cancellation fee.

• Rescheduling: Rescheduling a session is subject to availability and must be requested at least [24 hours] before the original session time to avoid fees.

 

How to Request a Return or Cancellation:

• Contact Us: To initiate a return, exchange, or cancellation, please email us at [your email address] or use the contact form on our website. Include:

  • Your order number

  • The reason for return, exchange, or cancellation

  • Photos or descriptions of the product condition, if applicable

 

Note:

 

• All returns, refunds, and exchanges are subject to our inspection and approval. We reserve the right to refuse a return if the product does not meet our return criteria.

• For international returns, additional customs duties or fees might apply, which are the responsibility of the customer.